Shipping policy
Shipping Policy
Thank you for shopping with The Care Package Co. We are honored to help you send thoughtful care packages for life’s tender moments.
Processing Time
Orders are typically processed within *1–3 business days* after they are placed.
Please note that processing time refers to the time needed to prepare and pack your order before it is shipped. Shipping time is separate and depends on the carrier.
Shipping Availability
At this time, The Care Package Co. ships within the United States only.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, if an email address was provided at checkout.
Delivery Delays
We are not responsible for delays caused by USPS or other shipping carriers, weather, holidays, or other circumstances outside of our control.
Incorrect Shipping Information
Please double-check all shipping details before placing your order. The Care Package Co. is not responsible for packages sent to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect or incomplete shipping address, the customer may be responsible for the cost of reshipping the order.
Damaged Orders
If your order arrives damaged, please contact us within *48 hours of delivery* at *[thecarepackagecollective@gmail.com](mailto:thecarepackagecollective@gmail.com)* with your order number, a description of the issue, and clear photos of the package and items received. We will review the issue and do our best to make it right.
Food Allergy Disclaimer
Some of our care packages may contain food, snacks, or products made by third-party brands. While we do our best to provide accurate product information, The Care Package Co. cannot guarantee that any item is free from allergens including, but not limited to, nuts, dairy, gluten, soy, sesame, or other common allergens.
Customers are responsible for reviewing product details and using their own judgment before purchasing or gifting food items. The Care Package Co. is not responsible for allergic reactions, sensitivities, or other adverse effects related to products included in our care packages.
If you have questions about a specific product or package before ordering, please contact us at thecarepackagecollective@gmail.com.