Refund policy

Returns

The Care Package Co include food items and personalized touches. Because of the nature of our products, we are unable to accept returns.

Damaged or Incorrect Orders

If your order arrives damaged, or if you received the wrong item, please contact us within 48 hours of delivery at thecarepackagecollective@gmail.com with:

* Your order number
* A description of the issue
* Clear photos of the package and items received

Once reviewed, we will do our best to make it right. Depending on the situation, this may include a replacement, store credit, or a refund.

Shipping Issues

The Care Package Co. is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information entered at checkout. Please double-check the shipping address before placing your order.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Questions

If you have any questions about your order, please reach out to us at thecarepackagecollective@gmail.com. We want every package to feel thoughtful, special, and handled with care.